FAQs

1. How long do I have to return a print?

You have 14 days from the date of receiving the item to request a return.

2. What condition does the print need to be in for a return?

The print must be in the same condition that you received it, and in its unopened cellophane packaging.

3. How do I initiate a return?

To initiate a return, please contact me at info@mozgwai-art.co.uk with your receipt or proof of purchase. I will provide you with further instructions on how to proceed.

4. Who is responsible for the cost and safe return of the print?

The cost and safe return of the print are the responsibility of the customer. Please ensure that the print is packaged securely using the original reinforced envelope to prevent any damage during transit.

5. How long does it take to receive a refund?

Once I receive and inspect the returned print, I will notify you of the approval of your refund. If approved, the refund will be processed within 10 business days and automatically refunded to your original payment method.

6. What if I receive a damaged or defective print?

If you receive a damaged or defective print, please contact me immediately at info@mozgwai-art.co.uk with a full description of the damage or issue, along with clear photos of the specific damage and the external packaging. I will evaluate the issue and make it right by sending you a replacement free of charge.

7. Can I return sale items?

Unfortunately, I cannot accept returns on sale items.

8. How can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.

9. What is the shipping cost for UK orders?

The shipping cost for UK orders (excluding Northern Ireland) is £3.00. I offer free delivery on orders over £45.

10. How long does it take to receive a UK order?

I aim for you to receive your UK order within 3-5 business days. Prints are posted via Royal Mail within 2 business days or less, and tracking is provided.

11. What is the shipping cost for Rest of the World orders?

The shipping cost for Rest of the World orders is £15.00. I offer free delivery on orders over £75.

12. How long does it take to receive a Rest of the World order?

I aim for you to receive your Rest of the World order within 7-10 business days. Prints are posted via Royal Mail within 2 business days or less, and tracking is provided.

13. Are there any additional charges for Rest of the World orders?

Yes, there may be taxes, duties, custom charges, and extra fees charged by the courier company at the destination for Rest of the World orders. The recipient is responsible for making the payment.

14. What is the shipping cost for Europe orders?

The shipping cost for Europe orders is £12.00. I offer free delivery on orders over £60.

15. How long does it take to receive an Europe order?

I aim for you to receive your Europe order within 5-7 business days. Prints are posted via Royal Mail within 2 business days or less, and tracking is provided.

16. Are there any additional charges for Europe orders?

Yes, there may be taxes, duties, custom charges, and extra fees charged by the courier company at the destination for Europe orders. The recipient is responsible for making the payment.